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Order Related FAQ

• How To Cancel An Order Placed Wrongly?
• 1. CANCELLATION BEFORE PAYMENT
     If you have not paid for your order, there is no need to contact us to cancel it.
     We receive hundreds of 'test' orders each day which our members are using to quote certain cart contents and save the invoice for later reference.
     We ignore all orders until a matching payment is received. So if you haven't paid, don't worry, we're not processing your order.
     You are under no obligation to follow through and pay for an order just because you checked out your online Cart . If you want to do test orders to save certain invoices for later you are welcome to do this.
     If your order is more than a week old please note you may not be able to "reactivate" it by sending payment, because the prices of the items may have changed as well as the shipping rates and the currency conversions. You may need to repeat the order with a new cart.
     
  2. WITHDRAWING AN ORDER AFTER PAYMENT
     • If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.
     • If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
     • If the goods have already been delivered we cannot cancel or change the order.
     • If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.
     • If the order is in early processing stage you may be able to change your mind and cancel the total order. You can ask for refund or keep your payment as a credit.

• Is There A Catalog/Pricelist Available?
• Due to the dynamic nature of our product line as well as well as our effort to provide lowest price to our customer, compiling a catalog would not be very fruitful.
  Our website contains all the information we have on our products.   If you have any specific question, we welcome you to contact our customer service representatives.

• What Is The MOQ of ATOP Taiwan Products?
• ATOP Taiwan has no minimum order quantity, and we can ship single item as samples or large quantity orders worldwide.

• What If I Am Making A Large / Bulk Order?

• We will provide you with personal customer service for large volume wholesale orders and discuss the shipping options fully.
  If you are interested in a quote for a large quantity of items, please contact us with the following details:

  • The products you want
  • The exact desired order quantity
  • Your desired time frame
  • Any special packing instructions, e.g. bulk packing without product boxes

  With this information we will get back to you with a quotation.
  You can also contact with our online salesman easily.
  

• Can An Order Be Made Without Using The Website?
• We prefer our customers to order through our website. You can place orders directly for the products you like.
  However, if you want to order in other ways, or have questions about ordering, please contact our customer service representatives or call us at: +886 0226560101(Taiwan).