Payment Related FAQ
- Is shipping included In the prices?
- If product name includes 'free shipping' tag, then you do not need to pay for shipping cost. And that is applicable for every country.
- For products without ‘free shipping’ tag, shipping cost is not included in the item prices: the online system will generate a shipping quote for your order.
The shipping rates can be previewed inside the ATOP Taiwan online shop system.
On the products page, you just need to click on the "Estimated Shipping Costs”, then choose the country you want to ship to, and then type your quantity, Shipping fee will be estimated by system automatically.
- I Want To Contact PayPal Customer Service But Can't Find A Phone Number for Them?
Finding this information on the PayPal website is a little bit tricky might be because they prefer receiving requests by email and want to reduce the number of calls.
You can contact PayPal customer service at the toll-free contact numbers below:
Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
PayPal UK: 0870 7307 191They are open between the following hours:
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday
- Why did you refund my payment? Why was my order cancelled?
If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your payment or the products you ordered were out of stock.
Generally, our customer service staff will contact you by phone or email to discuss with you, but if we can not get in touch with you in 5 days after we receive your payment, we will have to refund for you. As we think, it is our responsibility to ship out your order in time.Possible reasons for refunding money are:
- PayPal account name and address does not match your order's shipping address, and there was no response when we contacted you.
- The products you ordered were out of stock(Generally we have enough stock but rarely we may suffer an temporarily lack of certain product ),and there was no response when we contacted you.
- Do I have to pay VAT or any other form of sales tax on products bought through ATOP Taiwan?
We do not add any additional charges or taxes.
Possible additional costs to you may include:
- bank transfer charges,
- PayPal money 'upload' charges,
- Any import duties that are levied at customs.Please note that if you are re-selling (or drop-shipping) goods from ATOP Taiwan, Please ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.
Please note that if you are drop-shipping to end customers, Please let them know about any taxes they may have to pay when receiving goods from the courier.
- Can I know ATOP Taiwans PayPal account for Payments?
- Sure you can.
If you want to send money directly to our PayPal account, please make sure our PayPal account first with our online salesman.
if you need help please use the web form to contact us. Our customer service representative will help you solve it out.
- Cash On Delivery?
- No, sorry, please pay for your order in full, in advance, through PayPal or our ESCROW service.
- How Does PayPal Work?
- Using PayPal you have several choices:
- send money from existing credit on your PayPal account (if any);
- send money from a credit card: the amount is drawn from your credit card and sent directly to the recipient's PayPal account;
- send money from a debit card/ bank account: the amount is sent directly to the recipient's PayPal account.
Please be extra vigilant about possible fraud sites purporting to be the real PayPal site in order to harvest your information. Don't click on links to "PayPal verification" emails as they are always 'fishing.